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We Believe:

• Policyholders have a right to the best possible coverage.

• Policyholders should be properly informed of the coverage that they have. Coverage should be tailored, as far as possible, to their particular needs.

• An insurance company should provide sufficient insurance education to enable policyholders to make wise choices as far as policy selection is concerned.

• Policyholders should be made aware of various means whereby they can reduce premium costs.

• Policyholders have a right to quick processing and prompt settlement of legitimate claims.